The first thing that can be done is to change the typical greeting. The typical greeting goes something like this: “Good morning, may I help you?” Rule number 1, stop asking no questions unless they mean yes! I am going to encourage you to begin immediately training your staff to ask the following question. This [...]
Solutions and Services
The Club Inspector Makes Golf Better.
When was the last time a group of golfers complimented you on your course? Perhaps you were in a meeting, or writing an email, or on a follow-up phone call when they meant to. Perhaps. Managing your golf course takes time, we know that. But managing your customers’ experience while at your course is vital to your club’s success.
With 30-years of experience in the golf industry, The Club Inspector makes a round of golf better by ensuring the golfer receives the outstanding customer support and experience they expected when they chose your golf course to play.
Now you have the ability to manage the golf experience itself by allowing us to give you the tools to succeed.
Latest News and Blogs
Have We Been Unfocused? - Part 1
I read an article in FastCompany this morning that resonated with me. Be solution oriented in your approach to business and life!
As I began reading it, I had a preconceived idea of the direction it was taking me, and was pleasantly surprised when the path it was taking me on was actually much brighter and [...]
Have We Been Unfocused? - Part 2
I want to pick up where we left off, how can we create an incentive that will gererate a better experience?
Many years ago when I first became the Head Golf Professional at Mission Hills Country Club, we had an issue with slow play on one of our golf courses. Now when I say slow play, [...]
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Join us right now and find out how our tools and best practices can make your course the one golfers flock to while making your existing customers keep coming back time and time again.
Take a look at what the PGA West stated about our program:
- "The Club Inspector program is a great tool to use to track performance of your staff and easily identify the area’s in need of most improvement. It is very hard for us as managers to be everywhere at once, this helps us to see how we are as a staff when it come to the Moment Of Truth."
-Forrest Ramser
Assistant Director of Golf
PGA West
Assistant Director of Golf
PGA West
If you're looking to increase your course's revenue by providing superior services and providing a better round of golf, then you need to subscribe right now.